Shipping policy
RZN Nutrition – Shipping Policy
Last Updated: 12/08/2025
1. Order Processing Times
Orders are processed Monday through Friday, excluding holidays.
Typical processing times:
- Standard Orders: 1–2 business days
- High-Demand or Launch Periods: May require an additional 1–2 business days
Processing time does not include shipping transit time.
2. Shipping Methods & Delivery Estimates
Shipping options and estimated delivery times are displayed at checkout.
Delivery estimates are provided by the carrier and are not guaranteed.
Common delivery windows:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days
- Priority Shipping: 1–2 business days
Actual delivery times may vary due to weather, carrier delays, holidays, or other factors outside our control.
3. Shipping Rates
Shipping rates are calculated at checkout based on:
- Delivery location
- Package weight
- Selected shipping method
Free shipping promotions, if applicable, will be clearly stated on relevant pages.
4. Shipping Confirmation & Tracking
Once your order ships:
- You will receive a shipping confirmation email
- Your tracking number will be included (if available for your shipping method)
- Tracking may take up to 24 hours to update on the carrier’s website
5. Incorrect or Incomplete Addresses
It is your responsibility to provide an accurate and complete shipping address.
If a package is delayed, lost, or returned due to:
- Incorrect address
- Missing apartment/suite number
- USPS/UPS delivery issues caused by address errors
You may be responsible for:
- Reshipment fees
- Additional shipping charges
We are not responsible for lost packages resulting from incorrect addresses entered at checkout.
6. Lost, Stolen, or Missing Packages
Once a package is marked as “Delivered” by the carrier, the order is considered fulfilled.
RZN Nutrition is not responsible for:
- Stolen packages
- Packages delivered to the wrong address (if address was entered incorrectly)
- Missing packages marked as “Delivered”
If your package is missing, we recommend:
- Checking with neighbors, leasing office, or mailroom
- Reviewing video doorbell footage (if applicable)
- Contacting the carrier directly
We may offer assistance on a case-by-case basis, but replacements are not guaranteed.
7. Damaged or Defective Items Upon Arrival
If your order arrives damaged, leaking, or defective:
- Email support@rznnutrition.com within 7 days of delivery
- Include photos of the product and packaging
- Provide your order number
Once verified, we will:
- Send a replacement at no additional cost, or
- Provide another solution if replacement is unavailable
Do not consume damaged items.
8. International Shipping (If Applicable)
If international shipping becomes available:
- Delivery estimates vary by destination
- Customs fees or import taxes are the customer’s responsibility
- RZN Nutrition is not responsible for customs delays
For now, we only ship within the United States unless otherwise stated.
9. Order Cancellations
Orders may only be canceled if they have not yet been processed or shipped.
Once an order enters fulfillment:
- It cannot be canceled
- You may request a return after delivery (if eligible under our Return & Refund Policy)
To request cancellation, contact support@rznnutrition.com immediately with your order number.
10. Contact Information
For any shipping questions or concerns:
RZN Nutrition LLC
25910 Sierra Center Blvd STE 234
Lutz, FL 33559
Email: support@rznnutrition.com
