Refund policy
RZN Nutrition – Return & Refund Policy
Last Updated: 07/21/2026
1. Overview
At RZN Nutrition LLC, we stand behind CORE5. If you're not satisfied, we'll make it right. This policy applies to purchases made directly through www.rznnutrition.com. Orders placed through Amazon or other marketplaces must follow those platforms' return systems.
2. 30-Day Satisfaction Guarantee
We offer a 30-day money-back guarantee from the date of delivery, even if the product has been opened and tried.
If CORE5 isn't right for you, contact us within 30 days of delivery and we'll refund your order. We only ask that you've genuinely given it a fair try.
- First tub, opened or unopened: No return needed. Keep it, and we'll refund you.
- Orders of more than one tub: Your first tub is covered with no return required. Any additional tubs must be unopened, with the safety seal intact, and returned to qualify for a refund.
This guarantee covers one opened tub per customer. It's meant for customers deciding whether CORE5 is right for them, not for repeat refunds on multiple orders.
3. How to Request a Refund
- Email support@rznnutrition.com within 30 days of receiving your order.
- Include your order number and the reason for your request.
- We'll confirm your refund by email. If your order included multiple tubs, we'll send return instructions for any unopened tubs.
We cannot process refund requests made after the 30-day window.
4. Unopened Additional Tubs
For multi-tub orders, additional tubs must be:
- Unopened, with the safety seal fully intact
- Free of tampering, in original condition
Return shipping on qualifying unopened tubs is covered by us. Original shipping fees paid at checkout are non-refundable.
5. Damaged or Defective Products
If your order arrives damaged, leaking, or with a broken seal:
- Contact support@rznnutrition.com within 7 days of delivery.
- Provide photos showing the damage or defect.
- Once verified, we'll send a replacement at no additional cost.
Do not consume damaged or compromised product. We may ask you to safely dispose of it.
6. Refund Processing
Once your refund is approved:
- We'll notify you by email.
- Refunds are issued to your original payment method.
- Please allow 5-10 business days for the refund to appear, depending on your bank or card issuer.
Refunds cover the product price paid. Original shipping costs are non-refundable.
7. Guarantee Limits & Fair Use
The satisfaction guarantee is limited to one opened tub per customer. We reserve the right to decline refunds that show a pattern of abuse, such as repeated refund requests across multiple orders. Marketplace purchases (e.g., Amazon) must follow their respective return processes.
8. Exchanges
We do not offer direct exchanges. To get a different item, request a refund on your eligible order, then place a new order for the product you want.
9. Chargebacks & Fraudulent Claims
We honor our satisfaction guarantee in full, so we ask that you contact us before disputing a charge. We reserve the right to dispute chargebacks that bypass this policy. Fraudulent or abusive refund behavior may result in account restriction or refusal of future orders.
10. Contact Information
RZN Nutrition LLC
25910 Sierra Center Blvd STE 234
Lutz, FL 33559
Email: support@rznnutrition.com
